:root{--ink:#173c32;--green:#006b52;--orange:#f47b30;--paper:#f8f9f4;--line:#d9e1d7;--muted:#64756b}*{box-sizing:border-box}body{margin:0;background:var(--paper);color:var(--ink);font-family:Arial,Helvetica,sans-serif}a{color:inherit}button,input,select,textarea{font:inherit}button{cursor:pointer}header{display:flex;justify-content:space-between;align-items:center;padding:22px 5%;border-bottom:1px solid var(--line);background:white;gap:24px}header img{display:block;max-width:190px;height:auto}nav{display:flex;gap:25px;font-size:13px}nav a{text-decoration:none}main{max-width:1300px;padding:45px 30px 80px;margin:auto}h1{font-size:clamp(30px,4vw,50px);font-weight:400;letter-spacing:-1.7px;line-height:1.13;margin:15px 0 20px}h2{font-size:24px;font-weight:400;margin:0 0 22px}h3{font-size:16px;font-weight:500}.eyebrow{font-size:10px;letter-spacing:1.5px;color:var(--green);text-transform:uppercase}.intro{color:var(--muted);line-height:1.7;font-size:15px;max-width:690px}.grid{display:grid;grid-template-columns:1.6fr 1fr;gap:30px;align-items:start}.panel{background:white;padding:30px;border:1px solid var(--line);margin-bottom:22px}.narrow{max-width:540px;margin:30px auto}.row{display:grid;grid-template-columns:1fr 1fr;gap:20px}label{display:block;font-size:12px;line-height:1.5;margin-bottom:19px}input,select,textarea{display:block;width:100%;border:1px solid #bac8bc;padding:13px 14px;background:white;color:var(--ink);margin-top:7px;border-radius:2px;font-size:14px}textarea{min-height:145px;resize:vertical}input[type=checkbox]{display:inline-block;width:auto;margin:0 9px 0 0}input[type=file]{font-size:12px;padding:12px}button,.button{border:0;padding:14px 21px;background:var(--orange);color:var(--ink);display:inline-flex;align-items:center;justify-content:center;text-decoration:none;font-size:13px;gap:10px;font-weight:600}.secondary{background:#eaf0e5}.outline{background:transparent;border:1px solid var(--line)}.danger{color:#9c382e}.small{font-size:12px;line-height:1.6;color:var(--muted)}.notice{padding:15px 17px;background:#edf2e7;border-left:3px solid var(--green);font-size:13px;line-height:1.6;margin-bottom:22px}.warning{background:#fff3de;border-color:var(--orange)}.error{background:#fff1ed;color:#8a3027;border-left:3px solid #b44b39;padding:13px;line-height:1.6;font-size:13px;margin:16px 0}.success{background:#e8f2e6;color:var(--green);padding:16px;line-height:1.7}.actions{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.hp{position:absolute;left:-9999px;visibility:hidden}.link-field{font-size:12px;word-break:break-all}.badge{display:inline-block;padding:6px 10px;background:#e9eee5;border-radius:30px;font-size:11px;white-space:nowrap}.badge.new{background:#ffe8ce;color:#825015}.badge.work{background:#e3ede7;color:#0b624b}.badge.wait{background:#fff0bd;color:#70550d}.badge.done{background:#dbeedb;color:#2b6031}.badge.critical{background:#ffe0d8;color:#8f2b19}.ticket-heading{display:flex;justify-content:space-between;align-items:start;gap:20px}.ticket-heading h1{font-size:35px}.description,.message-text{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.75;font-size:14px}.meta{display:grid;grid-template-columns:1fr 1fr;gap:18px;font-size:13px;margin:25px 0}.meta dt{color:var(--muted);font-size:10px;letter-spacing:.6px;margin-bottom:6px;text-transform:uppercase}.meta dd{margin:0;overflow-wrap:anywhere}.file-list{display:flex;flex-direction:column;align-items:start;gap:8px;margin-top:20px}.file{background:#edf1e9;border:1px solid var(--line);font-size:12px;text-align:left;padding:9px 12px;font-weight:400;max-width:100%;overflow-wrap:anywhere}.message{background:#f0f3ec;padding:18px;margin-bottom:15px;border-left:2px solid #b7c6b7}.message.staff{border-left-color:var(--green);background:#eaf2eb}.message.internal{background:#fff4df;border-left-color:var(--orange)}.message-head{display:flex;align-items:center;justify-content:space-between;font-size:11px;gap:15px;color:var(--muted);margin-bottom:10px}.message-head strong{color:var(--ink)}.thread-empty{color:var(--muted);font-size:13px;padding:15px 0}.staff-bar{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:25px}.staff-bar .actions button{font-size:11px;padding:10px 14px}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:15px;margin:25px 0}.stat{border:1px solid var(--line);background:white;padding:22px;font-size:12px}.stat b{display:block;font-size:32px;font-weight:400;margin-bottom:9px}.filters{display:grid;grid-template-columns:2fr repeat(4,1fr);gap:12px;margin-bottom:20px}.filters label{margin:0}.table-wrap{overflow:auto;border:1px solid var(--line);background:white}table{border-collapse:collapse;width:100%;font-size:12px;min-width:780px}th{text-align:left;padding:15px;color:var(--muted);font-size:10px;letter-spacing:.5px;background:#edf1e9;font-weight:500}td{padding:17px 15px;border-top:1px solid var(--line);max-width:270px;overflow-wrap:anywhere}td a{display:block;text-decoration:none;font-size:14px;line-height:1.5}td a:hover{text-decoration:underline}td .small{display:block;font-size:10px;margin-top:5px}.empty{padding:40px;text-align:center;color:var(--muted)}.event{font-size:11px;line-height:1.7;border-bottom:1px solid var(--line);padding:11px 0}.event span{display:block;color:var(--muted)}#toast{position:fixed;right:25px;bottom:25px;max-width:400px;padding:17px 22px;background:var(--ink);color:white;font-size:13px;z-index:30}.check{display:flex;align-items:start;line-height:1.6}.check input{margin-top:4px;flex-shrink:0}.mt{margin-top:25px}.spread{display:flex;justify-content:space-between;align-items:center;gap:15px}.back{display:inline-block;margin-bottom:20px;font-size:13px}.success-symbol{width:50px;height:50px;border-radius:50%;background:var(--green);color:white;display:flex;align-items:center;justify-content:center;font-size:25px;margin-bottom:22px}button:disabled{opacity:.55;cursor:wait}a:focus-visible,button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid var(--orange);outline-offset:3px}.privacy{max-width:780px}.privacy p,.privacy li{font-size:15px;line-height:1.9}.wide-input{margin-top:20px}.staff-user{font-size:12px;color:var(--muted)}@media(max-width:950px){.grid{grid-template-columns:1fr}.filters{grid-template-columns:1fr 1fr 1fr}.filters label:first-child{grid-column:1/-1}.stats{grid-template-columns:1fr 1fr}.staff-bar{align-items:start;flex-direction:column}}@media(max-width:550px){header{padding:18px 20px;align-items:start}header img{width:150px}nav{flex-direction:column;gap:8px;font-size:10px;align-items:flex-end}main{padding:30px 18px 60px}.panel{padding:23px}.row{grid-template-columns:1fr;gap:0}.meta{grid-template-columns:1fr}.filters{grid-template-columns:1fr 1fr}.ticket-heading{display:block}.ticket-heading h1{font-size:29px}.stats{gap:10px}.stat{padding:18px}.actions{gap:9px}button,.button{font-size:12px;padding:13px 16px}.message-head{display:block}.message-head time{display:block;margin-top:6px}.staff-bar h1{font-size:33px}.narrow{margin-top:5px}}
.crm-mode{background:#f2f5f3}.crm-mode header{height:82px;padding:16px 32px;position:sticky;top:0;z-index:25}.crm-mode header img{width:172px}.crm-mode header nav{font-size:12px}.crm-mode main{max-width:none;margin-left:230px;padding:32px 35px 70px;width:calc(100% - 230px)}.crm-sidebar{position:fixed;left:0;top:82px;bottom:0;width:230px;background:#143c32;color:#e7f0e9;padding:28px 16px;display:flex;flex-direction:column;z-index:20}.sidebar-title{font-size:11px;letter-spacing:1.8px;margin:0 12px 38px}.sidebar-caption{font-size:8px;letter-spacing:1.2px;color:#a0c0b0;margin:0 12px 14px}.side-link{display:flex;justify-content:flex-start;width:100%;gap:13px;background:none;color:#d3e4d8;font-weight:400;font-size:12px;border-radius:7px;padding:13px 12px;text-align:left;margin:3px 0}.side-link:hover,.side-link.selected{background:#285447;color:white}.sidebar-bottom{margin-top:auto}.sidebar-user{display:flex;gap:10px;align-items:center;border-top:1px solid #ffffff20;margin:18px 10px 0;padding-top:20px}.avatar{width:32px;height:32px;display:flex;align-items:center;justify-content:center;flex-shrink:0;background:#d5e3d6;color:#183d31;border-radius:50%;font-size:13px}.sidebar-user strong{font-size:11px;font-weight:500;display:block;overflow-wrap:anywhere}.sidebar-user small{display:block;font-size:9px;margin-top:5px;color:#9fb9aa}.side-logout{background:none;color:#a5bfaf;font-size:10px;font-weight:400;margin:15px 10px 0;padding:0}.crm-mode .staff-bar{align-items:center;margin-bottom:26px}.crm-mode .staff-bar h1{font-size:32px;letter-spacing:-1px;margin:10px 0 0}.crm-mode .eyebrow{font-size:9px;letter-spacing:1px}.crm-mode .button,.crm-mode button{border-radius:6px}.crm-mode .stats{gap:16px}.crm-mode .stat{border-radius:10px;display:block;text-align:left;position:relative;padding:20px 23px;font-weight:400;color:var(--ink)}.crm-mode .stat span{font-size:12px;color:var(--muted)}.crm-mode .stat b{font-size:34px;margin:15px 0 9px;line-height:1}.crm-mode .stat small{font-size:9px;font-weight:400;color:#718478}.crm-mode .stat.chosen{border-color:#80a08a;background:#e9f1e9}.queue-workspace{border:1px solid #dbe4dc;background:white;border-radius:10px;overflow:hidden}.queue-toolbar{padding:20px 22px;border-bottom:1px solid #e3eae4;display:flex;align-items:center;justify-content:space-between;gap:20px}.queue-tabs{display:flex;gap:8px;flex-wrap:wrap}.queue-tabs button{background:none;font-weight:400;color:var(--muted);padding:10px 13px;font-size:12px}.queue-tabs button[aria-pressed=true]{background:#e9f1e9;color:var(--green);font-weight:600}.view-switch{display:flex;gap:3px;border:1px solid var(--line);padding:3px;border-radius:7px}.view-switch button{font-size:10px;background:none;padding:8px 12px;font-weight:400}.view-switch button[aria-pressed=true]{background:#173c32;color:white}.crm-mode .filters{padding:20px 22px;margin:0;gap:12px;grid-template-columns:1.7fr repeat(4,1fr)}.crm-mode .filters label{font-size:10px;color:var(--muted)}.crm-mode input,.crm-mode select,.crm-mode textarea{border-radius:6px;border-color:#cddbd0;font-size:12px;background:#fbfcfa}.crm-mode .filters input,.crm-mode .filters select{padding:11px 10px}.queue-meta{padding:0 22px 18px}.queue-meta .actions button{padding:9px 11px;font-size:10px}.text-button{background:none;color:var(--muted);font-weight:400}.crm-mode .table-wrap{border:0;border-top:1px solid #e3eae4}.crm-mode table{min-width:810px}.crm-mode th{background:#f7f9f5;padding:15px 18px;font-size:9px}.crm-mode td{padding:19px 18px;border-color:#edf0eb;font-size:11px}.crm-mode td a{font-size:13px}.crm-mode tbody tr:hover{background:#f4f8f1}.crm-mode td:first-child{min-width:220px}.crm-mode .badge{padding:6px 10px;font-size:10px}.crm-empty{padding:55px 25px}.crm-empty>span{display:flex;align-items:center;justify-content:center;width:48px;height:48px;background:#e8f0e6;border-radius:50%;margin:0 auto 18px;font-size:23px;color:var(--green)}.crm-empty h2{font-size:21px}.crm-empty p{font-size:12px;line-height:1.8}.kanban{display:flex;gap:14px;padding:20px;background:#f5f7f3;overflow-x:auto;min-height:300px}.kanban-column{min-width:245px;flex:1}.kanban-title{display:flex;align-items:center;justify-content:space-between;gap:15px;margin-bottom:18px;font-size:11px;color:var(--muted)}.board-card{display:block;padding:17px;background:white;border:1px solid #dce5da;border-radius:8px;text-decoration:none;margin-bottom:13px;box-shadow:0 2px 5px #1c432907}.board-card:hover{border-color:#7b9f83}.board-card .small{font-size:9px}.board-card h3{font-size:14px;line-height:1.5;margin:16px 0 12px}.board-card>p{font-size:11px;color:var(--muted);margin:0 0 20px}.board-card-foot{font-size:9px;display:flex;flex-direction:column;gap:8px;border-top:1px solid var(--line);padding-top:12px;color:var(--muted)}.crm-mode .panel{border-radius:10px;padding:25px;border-color:#dce5dc}.crm-mode .panel h2{font-size:18px;letter-spacing:-.3px}.crm-mode .ticket-heading h1{font-size:29px;margin-top:10px}.crm-mode .ticket-heading{margin-bottom:20px}.crm-mode .grid{grid-template-columns:minmax(0,1.8fr) minmax(280px,1fr);gap:24px}.crm-mode .grid>aside{position:sticky;top:104px}.crm-mode .description{font-size:13px;background:#f7f9f5;padding:18px;border-radius:7px}.crm-mode .meta{font-size:12px}.crm-mode .meta dt{font-size:9px}.crm-mode .message{border-radius:7px;font-size:12px}.crm-mode .message-text{font-size:13px}.crm-mode .event{font-size:10px}.crm-mode #manage-form>.spread{align-items:start;flex-direction:column;gap:12px;margin-bottom:20px}.crm-mode #manage-form>.spread h2{margin:0}.crm-mode #take-ticket{font-size:11px;padding:9px 13px}.composer-tabs{display:flex;gap:8px;margin:25px 0 18px;border-bottom:1px solid var(--line);padding-bottom:12px}.composer-tabs button{font-size:11px;font-weight:400;background:transparent;padding:10px 13px}.composer-tabs button[aria-pressed=true]{background:#e1ede4;color:#145037}.internal-compose .composer-tabs button[aria-pressed=true]{background:#ffedce;color:#7d4e1a}.internal-compose textarea{background:#fff9ed;border-color:#debc80}.crm-mode #reply-form>.check{display:none}.composer-hint{font-size:10px;margin-top:15px;line-height:1.8}.crm-mode #reply-form textarea{min-height:165px}.crm-mode .back{font-size:11px;color:var(--muted)}@media(max-width:1250px){.crm-mode .filters{grid-template-columns:1fr 1fr}.crm-mode .filters label:first-child{grid-column:1/-1}.crm-mode main{padding:28px 24px 60px}.crm-mode .grid{grid-template-columns:minmax(0,1fr) 280px}.crm-mode .stats{gap:10px}.crm-mode .stat{padding:18px}.crm-mode .stat span{font-size:10px}.crm-mode .staff-bar .button{font-size:11px}.crm-mode .queue-toolbar{align-items:start;flex-direction:column}}@media(max-width:1000px){.crm-mode main{margin-left:195px;width:calc(100% - 195px)}.crm-sidebar{width:195px;padding:24px 12px}.side-link{font-size:11px;padding:12px 10px}.crm-mode .stats{grid-template-columns:1fr 1fr}.crm-mode .grid{grid-template-columns:1fr}.crm-mode .grid>aside{position:static}.crm-mode .staff-bar{align-items:start;flex-direction:column;gap:20px}.crm-mode .grid>aside{display:grid;grid-template-columns:1fr 1fr;gap:18px;align-items:start}}@media(max-width:650px){.crm-mode header{height:75px;padding:15px 20px}.crm-mode header img{width:145px}.crm-mode header nav{font-size:9px;gap:6px}.crm-sidebar{position:static;width:100%;padding:12px 16px;display:grid;grid-template-columns:1fr 1fr 1fr;gap:4px;background:#173c32}.sidebar-title,.sidebar-caption,.sidebar-user{display:none}.sidebar-bottom{display:contents}.side-link{font-size:9px;gap:6px;padding:10px 7px;margin:0;min-height:40px}.side-logout{font-size:9px;align-self:center;margin:0;text-align:left;padding:10px 7px}.crm-mode main{margin:0;width:100%;padding:0 16px 50px;display:flex;flex-direction:column}.crm-mode .staff-bar{order:0;padding-top:22px}.crm-sidebar{order:-1;margin:0 -16px;width:calc(100% + 32px)}.crm-mode .staff-bar h1{font-size:28px}.crm-mode .stats{margin:0 0 20px}.crm-mode .stat{padding:16px}.crm-mode .stat b{font-size:28px}.crm-mode .filters{padding:17px;gap:12px}.queue-toolbar{padding:15px}.queue-tabs{gap:3px}.queue-tabs button{font-size:10px;padding:9px}.queue-meta{padding:0 17px 17px;display:block}.queue-meta>.small{display:block;margin-bottom:12px}.queue-meta .actions{justify-content:space-between}.crm-mode .grid>aside{grid-template-columns:1fr}.crm-mode .ticket-heading h1{font-size:25px}.crm-mode .panel{padding:20px}.crm-mode .panel>.spread{display:block}.crm-mode .panel>.spread>.small{display:block;margin-bottom:18px}.crm-mode .table-wrap{overflow-x:auto}.kanban{padding:15px}.kanban-column{min-width:240px}.crm-mode #toast{left:16px;right:16px;bottom:16px}.crm-mode .narrow{width:100%}.crm-mode .spread.queue-meta .actions{margin-top:10px}}
.simple-request .customer-choice{border:0;padding:0;margin:0 0 22px;display:flex;gap:15px;flex-wrap:wrap}.customer-choice legend{font-size:12px;margin-bottom:12px}.customer-choice label{font-size:12px;margin:0;padding:11px 14px;background:#edf3e8;border:1px solid #d2dfcd;border-radius:5px;display:flex;align-items:center;gap:8px}.customer-choice input[type=radio]{width:auto;margin:0}.simple-request [hidden]{display:none!important}.optional-files{margin:0 0 25px;border-top:1px solid var(--line);padding-top:17px}.optional-files summary{font-size:13px;color:var(--green);cursor:pointer;margin-bottom:15px}.simple-request .check{margin-top:20px}.simple-request>button{width:100%;padding:17px}.simple-request h2{margin-bottom:30px}
.department-cards{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px;margin:25px 0}.department-card{display:block;padding:23px;border:1px solid #d6e1d5;border-radius:9px;background:white;text-decoration:none}.department-card.chosen{border-color:#477c5c;background:#eaf2e6}.department-card h3{font-size:22px;margin:20px 0 14px}.department-card p{font-size:13px;color:var(--muted);line-height:1.7}.compact-form{display:flex;gap:20px;align-items:end}.compact-form label{flex:1;margin:0}.team-member{display:flex;align-items:center;justify-content:space-between;gap:20px;border-bottom:1px solid var(--line);padding:20px 0}.team-member strong,.team-member span,.team-member small{display:block}.team-member strong{font-size:13px;font-weight:500}.team-member span{font-size:12px;color:var(--muted);margin-top:8px;overflow-wrap:anywhere}.team-member small{font-size:10px;color:var(--muted);line-height:1.7;margin-top:8px}.team-member .actions{max-width:200px}.team-member button{font-size:10px;padding:9px 12px}.team-member select{min-width:125px;margin:0}.global-access-form{display:flex;gap:15px;align-items:center;max-width:430px}.global-access-form select{width:180px}.global-access-form label{margin:0;font-size:10px;min-width:110px}.global-access-form button{font-size:10px}.crm-mode .sidebar-title{margin-bottom:25px}.crm-mode .side-link{padding-top:10px;padding-bottom:10px}.crm-mode [hidden]{display:none!important}.crm-mode .sidebar-bottom{overflow:auto;min-height:0}.crm-mode #invite-result label{margin-top:20px}.crm-mode #invite-result input{font-size:10px}.crm-mode .department-cards+.compact-form{margin-bottom:30px}@media(max-width:1000px){.department-cards{grid-template-columns:1fr 1fr}.team-member{align-items:start;flex-direction:column}.global-access-form{flex-wrap:wrap;max-width:100%}}@media(max-width:650px){.department-cards{grid-template-columns:1fr}.compact-form{display:block}.compact-form button{margin-top:15px}.crm-mode .sidebar-bottom{display:contents}.crm-mode .sidebar-title{display:none}.global-access-form select{width:100%}}
.demo-role-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:20px;margin:30px 0}.demo-role-card{display:block;background:white;border:1px solid #cddbcf;border-radius:10px;padding:28px;text-align:left;color:var(--ink)}.demo-role-card:hover{background:#eaf1e6;border-color:#658c70}.demo-role-card h2{font-size:24px;font-weight:400;margin:25px 0 15px}.demo-role-card p{font-size:13px;color:var(--muted);line-height:1.7;font-weight:400;margin:0}@media(max-width:900px){.demo-role-grid{grid-template-columns:1fr 1fr}}@media(max-width:550px){.demo-role-grid{grid-template-columns:1fr}.demo-role-card{padding:23px}}
